VueChat enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

• License: Shareware
• Language: English, Spanish, German, Russian
• Release: 2005-12-01
• Size: 3 Mb
• Cost: 19.00 $

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

• License: Shareware
• Language: English
• Release: 2008-04-23
• Size: 37 Mb
• Cost: 395.00 $

ContactGrabberPE - Grab Contacts and Addresses into your addressbook with a click! Use ContactGrabberPE for saving leads & contacts with one mouseclick from e-mails, websites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress ContactGrabber analyses the adresses and transfers the formatted data to CRM systems. Don't waste your time with typing!

• License: Shareware
• Language: German, English
• Release: 2006-08-24
• Size: 12 Mb
• Cost: 35.00 $

HS Invoice Manager 1.0 is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES: - Maintain customer account list, track account balances - Issue product and service invoices, credit notes, statements - Record payments on customer accounts - View Sales Activity, View and print any saved transaction

• License: Shareware
• Language: English
• Release: 2006-05-06
• Size: 432 Kb
• Cost: 126.00 $

CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book.

• License: Shareware
• Language: English
• Release: 2007-03-28
• Size: 21 Mb
• Cost: 95.00 $

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

• License: Shareware
• Language: English
• Release: 2005-02-17
• Size: 4 Mb
• Cost: 149.00 $

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).

• License: Shareware
• Language: English, German, Russian, Spanish
• Release: 2005-01-01
• Size: 607 Kb
• Cost: 19.00 $

Manage customers and leads to increase sales and profits. It a complete system that is the application to track customer information such as contacts and customer notes. - By: <a href="http: / /www.vsisystems.com / customermanager.htm">Customer Manager< / a>

• License: Shareware
• Language: English
• Release: 2004-10-17
• Size: 1 Mb
• Cost: 19.95 $

Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

• License: Commercial
• Language: English
• Release: 2007-11-27
• Size: 2 Mb
• Cost: 69.00 $

This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. You can customize and save the cheque and envelope setting for your printer, broadcast email to your clients. You can manage your customers easily with this software.

• License: Shareware
• Language: English
• Release: 2003-01-01
• Size: 1 Mb
• Cost: 140.00 $

When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup! Customer Backup is a very simple yet powerful CRM Solution that will help small and medium sized business to start a computerized customer database system, maintain it, print reports quickly, schedule appointments and achieve security features.

• License: Shareware
• Language: English
• Release: 2006-08-29
• Size: 4 Mb
• Cost: 30.00 $

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.

• License: Commercial
• Language: English
• Release: 2006-02-28
• Size: 7 Mb
• Cost: 299.00 $

Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with you or guide them without chatting. Easy transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer etc. Free trial.

• License: Shareware
• Language: English
• Release: 2005-12-15
• Size: 478 Kb
• Cost: 8.99 $

Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!

• License: Freeware
• Language: English
• Release: 2008-01-15
• Size: 3 Mb
• Cost: Free

The GSA RegNow Statistics Expert is a software tool especially developed and tested for RegNow users. It offers a variety of functions for statistic analyses, customer management and data security. Graphical reports give you an immediate review about the state and development of your sales. In addition to an optimal customer management it is providing a tool for sending customer information by email.

• License: Shareware
• Language: English
• Release: 2007-12-19
• Size: 5 Mb
• Cost: 58.00 $

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

• License: Freeware
• Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
• Release: 2007-11-05
• Size: 31 Mb
• Cost: Free

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

• License: Shareware
• Language: English
• Release: 2008-06-04
• Size: 76 Mb
• Cost: Free

Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

• License: Shareware
• Language: English
• Release: 2006-07-15
• Size: 4 Mb
• Cost: 180.00 $

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

• License: Shareware
• Language: English
• Release: 2006-10-05
• Size: 4 Mb
• Cost: 180.00 $

Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.

• License: Shareware
• Language: English, French, German, Spanish
• Release: 2008-03-06
• Size: 2 Mb
• Cost: 950.00 $